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Chicksrule Shipping And Returns

UK and International Shipping

UK Deliveries

All UK deliveries are sent vis Royal Mail using their First Class Recorded Delivery Service- this method of shipping requires a signature upon delivery.

Urgent Deliveries

We can provide guaranteed next day delivery. The cost for this service is £6.95. Please contact our customer service department if your require this service. Contact Number: 01926 614450.

International Shipping

Our deliveries for international orders are sent by Airmail and a signature is required as proof of delivery. Our shipping charge is currently £10 (flat rate) for ALL international orders. This is currently an uninsured service and Siesta Clothing Ltd cannot accept responsibility for items lost in transit or undelivered. Please allow 20 days for delivery of international orders via Airmail.

Royal Mail Industrial Action

During Royal Mail strikes, we will process the orders as normal but please bear with us, in some areas of the country there might be an additional 5-8 days delay.

Missing Items

Regrettably mistakes can happen. If you have received your order and an item is missing, please check your delivery note for any indication that the item is in stock or dispatched separately. If the item is listed but not enclosed with the rest of your order, please contact our customer services 01926 614450 quoting your order number and we will investigate the matter further.

Undelivered Order

Delivery usually takes 3-5 working days from date of posting. Please note that we need to wait 10 days before being able to investigate the whereabouts of your order further. If you believe your item has been lost, and 10 days have passed, please contact our customer services 01926 614450 quoting your order number.

Returns

Satisfaction - Guaranteed!
If you are not completely satisfied with your purchase within 14 days of your order and the item has not been worn, upon the items return using the instruction below, we will exchange or refund the cost of that item less any shipping charges within 28 days from receiving your return. If an item appears faulty, contact us and we will arrange a replacement to be sent out at our cost.

Shipping charges are determined at sole the discretion of Siesta Clothing Ltd.

If the item has not been returned within 14 days, we will still issue a refund and deduct a re-stocking charge – which will be advised at time of refund - normally 20% of the item cost.

Some items are subject to our non-return policy due to hygiene reasons.

Siesta Clothing will replace or refund most items provied they are returned unused and with the original packaging, with any appropriate tags and labels intact, within 14 days of receipt.

Returns

For returns please mark your parcel clearly as RETURNS along with your order number for that item. Please address you parcel to our returns depot at the following address:

ChicksRule(YOUR ORDER NUMBER)
16 Whitheads Court
Leamington Spa
Warwickshire
CV32 4YA

Please allow up to 10 days for postal returns to be processed.

Exchanges

For exchanges please mark your parcel clearly as EXCHANGE along with your order number for that item. Please address you parcel to our returns depot at the following address:

CR/WYS EXCHANGE (YOUR ORDER NUMBER)
16 Whitheads Court
Leamington Spa
Warwickshire
CV32 4YA

Back Orders

In the unlikely event that you order a product that is not in stock, your card will not be charged for this item. Alternatively, you will be advised of the restocking date and your item be placed on back order with stock priority. Your payment will not be processed until you order is ready to ship unless you pay via Paypal. In this situation, you will be offered an immediate refund option.

Refunds

Refunds will only be issued via the original payment method. We will not refund via cash or cheque. For example, an item purchase through Paypal will only be refunded via Paypal and to the account that made the original purchase. Items ordered via a credit or debit card will only be refunded to the original payment card. Please allow up to 10 days for postal refunds to be processed.

Returning Free Gifts with Purchase and Promotional Offers
We occasionally offer promotional offers and free gifts with purchase. All promotional offer, e.g. free gifts, must be returned in their entirety. Failure to comply may result in you being charged the full price for the items kept.

Unacceptable Returns

If you return an item to us outside the terms of our returns policy and Approval Guarantee and your statutory rights do not apply, we may not refund you. The item may be returned back to you at your expense. You will be notified of this and other associated charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice.